Suzanne is one of our kali regular customers. In our first time talking via Alibaba, she just wanted to do a test order of custom paper box with 500pcs. Cause she had no idea for the packaging solution, she has different products with different colors, she want to make same paper packaging box but it should be flexible to fill different gift sets for different festivals. That was also her first time to do oversea purchasing, she didn’t know how to handle the importing issue.
She was thinking she was a troublesome client with small order quantity, we would not be patient to her. However, we keep the patience to give suggestions for all her questions. For packaging solution, we suggest same size paper box but design different inlays to fill her gift sets, we also design different accessories as a decoration for different festivals. For shipment and importing, we listed out the steps to her and also check a local broker to do customs declaration for her. I gave her my personal contacts and keep in touch to support her in case she needs any information.
She was very happy with our suggestions and agreed to increase the order quantity to meet our MOQ 5000pcs. But after she received our sampling box, she felt the quality is so good and everything is better than her expectation. So, she decided to place the first order with 20000pcs by one time.
Now we are keeping very good friendship and business relationship all the time.