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How We Help The Clients

1,294 views Published by October 27, 2020

gift box

Suzanne is one of our kali regular customers.  In our first time talking via Alibaba, she
just wanted to do a test order of custom paper box with 500pcs.  Cause she had no idea for the packaging
solution, she has different products with different colors, she want to make
same paper packaging box but it should be flexible to fill different gift sets for
different festivals.  That was also her
first time to do oversea purchasing, she didn’t know how to handle the
importing issue.


She was thinking she was a troublesome client with small black boxorder quantity, we would not be patient to her. 
However, we keep the patience to give suggestions for all her questions.
 For packaging solution, we suggest same size paper box but design different inlays to fill her gift sets, we also design different
accessories as a decoration for different festivals. For shipment and
importing, we listed out the steps to her and also check a local broker to do
customs declaration for her. I gave her my personal contacts and keep in touch
to support her in case she needs any information.


She was very happy with our suggestions and agreed to
increase the order quantity to meet our MOQ 5000pcs.  But after she received our sampling box, she
felt the quality is so good and everything is better than her expectation.  So, she decided to place the first order with 20000pcs
by one time.

Now we are keeping very good friendship and business
relationship all the time.

CUSTOMER FEEDBACK:


Suzanne's email

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